dd111 Privacy Policy
At dd111, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and the rights you hold over your own information. We are committed to handling your data with transparency and integrity at every step.
Six Core Data Principles
Every data decision at dd111 is guided by these six principles. They underpin the way we collect, use, and protect personal information across the entire platform.
We only collect personal data that is genuinely necessary to operate the dd111 platform, process transactions, and comply with applicable obligations. We do not gather data speculatively.
All personal data stored by dd111 is protected using industry-standard SSL encryption and secure server infrastructure. Access to stored data is strictly limited to authorised personnel only.
Data collected for one purpose — for example, processing a withdrawal — will not be repurposed for unrelated activities without your explicit consent. Every data use has a clear, stated reason.
dd111 takes steps to keep the personal data we hold accurate and up to date. Players are encouraged to notify us of any changes to their details via [email protected] to ensure records remain current.
We retain personal data only for as long as it is needed to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. Redundant data is securely deleted.
You have clear rights over your own data, including the right to access, correct, and in certain circumstances request deletion of your personal information. We honour these rights promptly and transparently.
1 Introduction
dd111 is Bangladesh's trusted online betting and casino platform, offering cricket sportsbook, live casino, slots, crash games, and other wagering products. To deliver these services effectively and securely, dd111 must collect and process certain personal data about the individuals who use the platform.
This Policy applies to all personal data that dd111 collects through the website at https://dd111.io, through our account registration process, through payment transactions, through customer support interactions, and through the automated technical systems that underpin the platform — including cookies and server logs.
dd111 is committed to handling personal data responsibly. We do not sell personal data to advertisers or data brokers. We do not share data with third parties beyond what is operationally necessary to run the platform and meet our compliance obligations. We apply strong technical and organisational security measures to protect every piece of data we hold.
This Policy should be read alongside dd111's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between dd111 and each registered Player.
2 Data We Collect
dd111 collects the following categories of personal data, depending on how you interact with the platform:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration, account updates |
| Financial Data | bKash number, Nagad number, bank account details, Visa/Mastercard last four digits | Deposits, withdrawals |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history, game session records, bonus activity | Ongoing platform use |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps | Automatically on each visit |
| Usage Data | Pages visited, games played, time on site, navigation path, feature interactions | Automatically on each visit |
| Communications Data | Support chat transcripts, emails sent to [email protected], feedback submissions | When you contact support |
| Responsible Gaming Data | Deposit limit settings, self-exclusion requests, session time limit preferences | When responsible gaming tools are used |
dd111 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you voluntarily disclose sensitive information (for example, in a responsible gaming support request), we will handle it with an additional layer of confidentiality.
3 How We Collect Data
dd111 collects personal data through the following channels:
- Direct submission: Data you actively provide during account registration, identity verification, deposit or withdrawal requests, and customer support interactions.
- Automated technical collection: Data gathered automatically when you access the platform, including IP addresses, browser information, device identifiers, session duration, and page interaction data. This collection is facilitated through server logs, cookies, and similar tracking technologies described in Section 7.
- Payment processors: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a bank/card provider, those payment partners share transaction-level data with dd111 to confirm and reconcile payments.
- KYC and identity verification partners: If dd111 uses a third-party identity verification service to process your KYC documents, that service may share verification outcomes (pass/fail status and any flags) with dd111.
- Game providers: Game studios and platform providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) may share session-level data and bet records with dd111 for the purpose of accurate account balance reconciliation and dispute resolution.
4 Why We Use Your Data
dd111 processes personal data only for clearly defined purposes. The table below maps each key data use to its purpose:
| Purpose | Data Used |
|---|---|
| Creating and managing your dd111 Account | Identity Data, Contact Data |
| Processing deposits and withdrawal requests | Financial Data, Transaction Data, Identity Data |
| Verifying your age and identity (KYC) | Identity Data, Contact Data |
| Detecting and preventing fraud, money laundering, and prohibited conduct | Technical Data, Transaction Data, Identity Data |
| Delivering customer support and resolving disputes | Communications Data, Transaction Data, Account Data |
| Sending account-related transactional notifications | Contact Data |
| Sending marketing communications (where you have opted in) | Contact Data, Usage Data |
| Improving platform performance, features, and UX | Usage Data, Technical Data |
| Operating responsible gaming tools | Responsible Gaming Data, Transaction Data |
| Complying with applicable legal and regulatory obligations | All categories as required |
dd111 will not use your personal data for any purpose that is incompatible with those listed above. If a new processing purpose arises that is materially different from the original purpose for which your data was collected, dd111 will notify you and, where required, seek your consent before proceeding.
5 Legal Basis for Processing
dd111 processes personal data under one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing required to fulfil our obligations under the account agreement with you — for example, processing your withdrawals or delivering game results to your account.
- Legitimate interests: Processing that serves dd111's legitimate operational interests and does not override your fundamental privacy rights — for example, fraud detection, security monitoring, and platform analytics.
- Legal obligation: Processing required to comply with applicable laws and regulatory requirements — for example, maintaining transaction records for anti-money-laundering compliance purposes.
- Consent: Processing that relies on your freely given, specific, and informed consent — for example, sending you promotional emails or SMS messages about dd111 offers and bonuses. You may withdraw consent at any time without affecting the lawfulness of processing conducted before withdrawal.
6 Sharing Your Data
dd111 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data sharing is limited strictly to circumstances where it is operationally necessary to run the platform or required by law. The categories of third party to whom dd111 may disclose personal data include:
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — to process your deposits and withdrawals. These providers receive only the minimum data required to authenticate and complete the transaction.
- Game and platform technology providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other licensed studio partners — to deliver games and settle bet outcomes to your account. Game providers receive session and wager data relevant to their own titles only.
- KYC and identity verification services: Third-party providers that assist dd111 in verifying player identities and ages as part of our responsible gaming and compliance obligations.
- IT infrastructure and cloud service providers: Hosting, database, and security infrastructure partners who process data on dd111's behalf under binding data processing agreements that require them to protect data to at least the same standard as dd111.
- Legal and regulatory authorities: Courts, law enforcement agencies, or regulatory bodies where dd111 is legally required to disclose information — for example, in response to a court order or a lawful data request from an authority investigating financial crime.
7 Cookies & Tracking Technologies
dd111 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the site. The following categories of cookies are used on the dd111 platform:
- Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and ensure the security of your Account. These cookies cannot be disabled without breaking core platform functionality.
- Performance and analytics cookies: These cookies collect anonymised data about how visitors use the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps dd111 improve platform performance and user experience. The data collected does not identify individual users.
- Functional cookies: These cookies remember choices you have made on the platform — for example, your preferred deposit method or responsible gaming settings — to provide a more personalised experience on future visits.
- Fraud prevention and security cookies: These cookies help dd111 identify and block suspicious activity, detect multiple account registrations from a single device, and protect the integrity of the platform against bot traffic and automated abuse.
Most web browsers allow you to control cookie settings through the browser's preferences menu. You can set your browser to refuse cookies, delete existing cookies, or alert you before a cookie is stored. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your dd111 Account and using core platform features.
dd111 does not use third-party advertising cookies or retargeting pixels that track your activity across unrelated websites. Any analytics or performance tracking tools used on the platform operate under data processing agreements and do not share individual user data externally.
8 Data Retention
dd111 retains personal data for the periods described below. Once the applicable retention period has elapsed and the data is no longer required for any legally mandated purpose, it is securely deleted or anonymised.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account plus 5 years after closure | Contractual and compliance obligation |
| Transaction and financial records | 7 years from transaction date | Financial record-keeping requirements |
| KYC identity documents | 5 years after account closure | Anti-money-laundering compliance |
| Customer support communications | 3 years from the date of the interaction | Dispute resolution and service improvement |
| Technical and usage data (logs) | Up to 12 months | Security monitoring and fraud detection |
| Marketing opt-in records | Until consent is withdrawn, then 1 year | Demonstrating lawful basis for marketing |
| Responsible gaming records | 5 years after account closure | Regulatory and duty of care obligations |
Where data must be retained beyond the standard account lifecycle for legal or regulatory reasons, it is stored in a restricted environment accessible only to personnel with a specific operational need. It is not used for any other purpose during the extended retention period.
9 Data Security
dd111 applies a layered approach to data security, combining technical controls, organisational procedures, and staff training to protect personal data against unauthorised access, loss, destruction, or disclosure.
- SSL/TLS encryption: All data transmitted between your device and the dd111 platform is encrypted using industry-standard TLS encryption, ensuring that data in transit cannot be intercepted or read by third parties.
- Encryption at rest: Sensitive data fields stored in dd111's databases — including payment details, identity documents, and authentication credentials — are encrypted at rest using strong encryption algorithms.
- Access controls: Access to personal data within dd111's systems is granted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific role. All access is logged and audited.
- Secure password storage: Account passwords are never stored in plain text. They are hashed using a strong cryptographic algorithm with unique salts, meaning that even if a database were compromised, passwords could not be directly recovered.
- Fraud monitoring systems: Automated systems continuously monitor account activity for patterns consistent with fraud, multi-accounting, or unauthorised access. Suspicious activity triggers alerts for immediate review by the security team.
- Incident response: dd111 maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to Player data, affected players will be notified as quickly as practicable with information about what data was affected and what steps are being taken.
10 Your Rights
As a registered Player on dd111, you have the following rights in relation to your personal data. To exercise any of these rights, contact dd111 at [email protected] with the subject line "Data Rights Request". dd111 will respond within 30 days of receiving a valid request.
Rights Every dd111 Player Holds
You are in control of your personal data. The rights below are available to every registered Player. Contact [email protected] to exercise any of them.
You have the right to request a copy of all personal data that dd111 holds about you. We will provide this in a clear, structured format within 30 days of your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Contact us directly at [email protected].
In certain circumstances, you may request that dd111 delete your personal data. Note that some data must be retained for legal and compliance reasons and cannot be erased on request.
You may request that dd111 temporarily restrict the processing of your data — for example, while a dispute is being investigated — without requesting full deletion.
Where processing is based on your consent or on a contract, you may request your personal data in a machine-readable format to transfer to another service provider.
Where processing is based on your consent — such as receiving marketing emails — you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing message.
11 Children & Minors
dd111 operates a strict 21+ age policy. The platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21. All Players are required to confirm their age during registration, and dd111 may request identity documents to verify this claim at any point during the account lifecycle.
If dd111 becomes aware that a person under the age of 21 has registered an Account or submitted personal data to the platform, we will immediately suspend the Account, void any transactions associated with it, and delete the personal data in question as quickly as operationally possible. Any funds deposited by an underage user will be returned via the original payment method where technically feasible.
If you are a parent or guardian and believe that a minor in your care has registered on dd111 without your knowledge, please contact us immediately at [email protected] so that we can take prompt action.
12 Third-Party Links
The dd111 platform may on occasion reference or link to third-party services — for example, payment processors or game studios — whose own websites and privacy practices are independent of dd111. This Privacy Policy applies only to data processed by dd111 directly. When you navigate away from the dd111 platform to a third-party website or service, you are subject to that third party's own privacy policy and terms of use.
dd111 is not responsible for the privacy practices of any third-party website or service, even where that third party is a technology or payment partner. We encourage you to review the privacy policies of any external service you use in connection with your dd111 Account — in particular those of your chosen payment method provider (such as bKash, Nagad, or Rocket) to understand how they handle your financial transaction data.
13 Marketing Communications
dd111 may send you promotional messages about bonuses, game launches, seasonal promotions (such as Eid specials, Pohela Boishakh offers, or BPL cricket promotions), and other platform news. We will only send you marketing communications where you have given your explicit consent to receive them — either during registration or by subsequently opting in via your Account settings.
Every marketing message sent by dd111 will include a clear and functional unsubscribe mechanism. You may also opt out of all marketing communications at any time by emailing [email protected] with the subject line "Marketing Opt-Out". Opting out of marketing communications does not affect the delivery of transactional or account-related notifications, which dd111 is required to send as part of the account service.
14 Changes to This Policy
dd111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the features and services offered on the platform. When a material change is made to this Policy, dd111 will notify registered Players by email to the address associated with their Account and will post a prominent notice on the platform for a minimum of 14 days following the update.
The date shown at the top of this Policy ("Effective" date) reflects when the current version came into force. Your continued use of the dd111 platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must discontinue use of the platform and may request account closure by contacting [email protected].
We recommend that you review this Privacy Policy periodically to stay informed about how dd111 protects your personal data. Archived versions of previous policies are available on request.
15 Contact & Data Requests
For any questions, concerns, or requests related to this Privacy Policy or to your personal data held by dd111, please contact our support team using the details below. All privacy-related enquiries are handled with priority and treated in strict confidence.
Email: [email protected]
Subject line for data rights requests: "Data Rights Request"
Subject line for privacy concerns: "Privacy Enquiry"
Response time: Within 30 days of receipt of a valid request
Platform: https://dd111.io | Market: Bangladesh | Language: English
When submitting a data rights request, please include your registered email address, your Account username, a description of your request, and any relevant details that will help us locate your records efficiently. dd111 may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised third party.
dd111 aims to resolve all privacy enquiries amicably and promptly. If you are dissatisfied with our response to a privacy concern, you retain the right to escalate the matter to an appropriate data protection authority or seek independent legal advice.
Ready to Play on Bangladesh's Trusted Platform?
Now that you understand how dd111 handles your data, explore the full platform — from live cricket betting and BPL sportsbook to slots, crash games, and live casino tables. Your data is protected every step of the way.